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Employee FAQs

General Questions

What if I’m having trouble logging into my PrestigePRO Portal?

  1. In the PrestigePRO login screen, click on “Forgot Username” or “Forgot Password”.
  2. Follow the prompts to receive a link via email to reset your username and/or password. If you don’t receive the email, be sure to check your spam or junk folder.
  3. Follow the instructions in the email to reset your username and/or password.
  4. If you get stuck at any point in the onboarding process, please ensure you’re using the most up-to-date version of Chrome and that your cache has been cleared.
  5. When registering, your last name and social security number must match what is in your personnel files.

Remember, no need to add dashes in between numbers when entering your social security number. If you receive a “no match” error, check with your manager regarding how your last name was entered into the system.

What do I do if I get locked out of my PrestigePRO account?

Don’t worry, you aren’t locked out for good. Your account will automatically unlock in 5-10 minutes.

How do I find out who my point of contact is when I have a service question?

Download the PrestigeGO mobile app and log in to contact your dedicated Human Resources Business Partner, Payroll Specialist or your Benefits Specialist. You can also contact us at 516-692-8505.

How do I download the PrestigeGO Mobile App?

PrestigeGO is available for both Apple and Android mobile users. Download PrestigeGO in the App Store or Google Play to get started.

If I need to apply for a loan, who do I say is my employer?

You are co-employed by your company and PrestigePEO. PrestigePEO can verify your employment, and salary or wage details with your authorization. Contact your Human Resources Business Partner or call us at 516-692-8505.

How do I notify PrestigePEO if I move?

You may update your personal information at any time through the PrestigePRO portal or the PrestigeGO mobile app.

Payroll Questions

Since PrestigePEO is issuing my paychecks, are they in charge of my raises and/or bonuses?

No. We take instructions from your company for every type of compensation, including vacation checks and bonuses, as well as regular salary and wages.

How can I update my tax withholding?

Instead of printing and filling out paper forms, employees can change their federal and state tax withholdings using the PrestigePRO employee Portal. Path to change withholding is: Taxes > Tax Withholding > Federal Tax or State Tax.

Where do I go in the Employee Portal to update tax forms and/or increase my withholding?

  • Once logged into the portal, click on Taxes > Tax Withholding > Federal Tax or State Tax. There is a guide that details the process for you. Once you click submit, the changes will take effect immediately in our system.

How can I print out my paystub and W-2?

Once logged into the portal, click “Pay” in the left menu, followed by “Pay History.” There is a guide that details the process for you. Once you click submit, the changes will take effect immediately in our system. To access your W-2s, click on Taxes > W-2 > Select Year.

Can I have my checks deposited directly into my bank account?

Yes, simply fill out the Direct Deposit portion found on your PrestigePRO portal. It may take more than one pay period after you submit the information for the direct deposit to take effect.

How can I add or change my direct deposit?

Due to our security measures, employees need to make any changes to their direct deposit accounts themselves. This can be done by logging into the portal and clicking on “Pay” in the left menu, followed by “Direct Deposit” and “Add or Change Account.” If you are removing an old account, we recommend deleting the inactive account first. Once a new account is entered, it must be verified by our bank. This process can take up to 5 business days. We will notify you via email if there are any issues or if we receive a rejection. There is a guide that details the process for you.

(Note: If you want your entire net payment to be direct deposit, the deposit method must be set to “Remainder.” When using “Fixed” or “Percent,” the “Remainder” method must be selected on one account. If the Remainder is unused, any balance will generate a Paper check.)

Direct deposit adjustments can also be made using the PrestigeGO mobile app.

When will my W-2 be ready or mailed out?

All paper W-2 forms will be postmarked and mailed out by January 31st of the following year. Employees can elect to receive their W-2’s directly on the PrestigePRO employee portal. Electronic W-2s will be available faster and avoid the need to rely on regular mail. Enrolling to receive Electronic W-2’s rolls over from year to year, annual enrollment is not required.

Why does Box 1 on my W-2 not match my year to date gross wages on my final paystub?

Understanding the difference between a final pay stub and Form W‑2 is important. When employees receive their W‑2, they might notice the earnings on their last paystub are different from the reported earnings on their W‑2.

Typically, this is attributed to one of three different scenarios: Your employer offers health insurance that is a pre-tax deduction, participation in a retirement plan or non-taxable items (reimbursements).

Example: Jane’s gross wages (paystub) are $30,000, but during the year she contributed $3,000 to a pre‑tax health insurance deduction. Jane’s taxable Form W‑2 wages (Box 1) are 27,000. (30,000 – 3,000 = 27,000)

What are the differences between Regular and Supplemental payments?

  • Regular wages are taxed based on marital status and the number of withholding allowances (Federal and State, where applicable). Supplemental wages are taxed 22% Federally (37% over $1 million).
  • Many States tax supplemental wages using the percentage method. New York, for example, has a supplemental tax rate of 9.62%

Why do I see state taxes for a state I do not live in?

There are many different ways a remote employee can be labeled as such in our system. Compliance laws help determine if you are telecommuting to the office or working solely out of your home state. If you have any concerns about this, please reach out to your payroll specialist, who can provide you with specific information. You can find your PrestigePEO Team, including their specific contact information, via the Employee Portal or your PrestigeGO mobile app if you are unsure who to contact.

I just started working with PrestigePEO but have met my FICA (SS) limit. Do I still have to pay?

Yes, every new employer is obligated to collect these taxes, meaning this resets with each new employer.

Retirement Questions

Where do I get information on the retirement plan?

If your company elected to participate in the PrestigePEO 401(k) program, you can reach out to the 401(k) administrator, BlueStar Retirement, at 1-800-878-5220 (option 1) to get further information about the plan details and/or enrollment information. Once you are set up, you can view earnings, tax details,v and employer contributions using the PrestigeGO mobile app. If your company sponsors an outside retirement plan, your company will need to provide you with contact information for your company’s 401(k) administrator.

Who do I contact about my 401(k)?

If your employer is set up with BlueStar, a PrestigePEO-partnered vendor, you may access the portal to your retirement account here. You will also find access to this via your PrestigePEO Employee Self-Service portal. Once logged in, you would click on “Retirements” in the left menu, followed by “BlueStar.” You can also email us at

If you do not have a BlueStar account, we recommend you contact someone from your internal HR team, as they would have the details regarding any outside vendor.

I do not want a 401k deduction from my bonus. Can you prevent this?

If your account is with BlueStar, you must log in, change it in the portal, and make the update there. This will then notify your PrestigePEO administrator. If you are making the request late (i.e., the week of your pay date), we need a form filled out and sent in. Your Payroll Specialist can assist you with this and loop in your employer. We do always recommend notifying us as soon as possible.

If you do not have an account with BlueStar, simply let your employer know, and they will inform us when we process your payroll.

Onboarding Questions

Onboarding Tips

  • You will receive an email from
  • You will be instructed to register for your PrestigePRO account by creating your unique username and password.
  • The first step is to complete section 1 of the I9.
    • All boxes need to be filled in and must match the personal information already provided.
    • If you do not have anything to place in a box, you must put N/A in the field – no boxes can remain empty.
  • Once your section of the I9 has been submitted, you can continue reviewing the remaining forms for Onboarding.
  • Once you’ve submitted all your forms and your company has certified your I9, you’ll officially gain access to the Employee Portal.

As a co-employee of PrestigePEO and my current employer, is my date of hire affected?

No, your hire date with your employer will be used for purposes of seniority.  We record the date the co-employment arrangement started, but you will always be an employee of your current company.  This is a co-employment arrangement in which PrestigePEO, and your company simply divide various management and administrative responsibilities.  Until you leave, you will continue to accrue time.

Why do you ask for work history on the forms that I have filled out?

This information is simply part of your personnel records that PrestigePEO maintains for employment purposes.

Is management filling out the same forms I am? Are they also part of this co-employment relationship?

Yes, everyone is completing the same forms. PrestigePEO will handle the human resources responsibilities for all employees of the company.

Benefits Questions

Since my health insurance will be provided by PrestigePEO, who will issue my medical card and physician directory, and when will I get them?

Medical ID cards are issued by the carrier. You will receive your medical cards within 2-3 weeks of completing your medical plan elections. If you have a need for medical services prior to receiving your cards, we can supply you with the group number you can use to provide evidence of coverage until the cards arrive.  Physician Directories can be accessed online through the specific carrier’s website.

When can I enroll on the Medical and Dental plans?

Benefit-eligible employees may elect to enroll in the benefits upon hire and I-9 approval. They are given 30 days to make their elections. Benefits are effective once their waiting period has been met. Benefits start the first of the month following the waiting period.

How do I get an insurance card for my Vision and Dental benefits?

If you have signed up for UHC Vision and MetLife Dental benefits, we want to remind you that you will not be mailed a benefits card.

UHC Vision does assign specific ID numbers; however, your provider can look up your benefits through your social security number. By registering on their website, you can print a card if you would like to. To learn more, visit this website.

MetLife Dental does not assign specific ID numbers. Dental benefits can only be looked up through your social security number. You can register to learn more about your dental benefits and print a benefits card using this link. Please note: when accessing your dental benefits, you will be asked to type the name of your organization. Please enter Prestige Employee Administrators LLC.

What is my company’s waiting period?

Each employer has their own waiting period. To find your specific waiting period please refer to your employee handbook. If you cannot locate your handbook, please contact your Human Resources Business Partner who will be able to provide you with a copy.

If I do not enroll when initially eligible is there another time I can enroll?

For benefits not previously elected, you may elect to participate at open enrollment or upon a qualifying event.

Can I make changes to my benefits mid year?

Changes are only allowed at open enrollment or in the event of a qualifying life event.

What is a qualifying event?

There are some life events that will allow you to elect benefits or add dependents after initial eligibility and not wait for open enrollment. Typically, you can only sign up for health insurance during open enrollment periods on an annual basis. However, a change in your situation — like getting married, having a baby, or losing health coverage — can make you eligible for a special enrollment period. During a special enrollment period, you are allowed to enroll in health insurance outside the yearly open enrollment time. These are known as Qualifying Life Events (QLEs). If you need to request a life event, you can do this from PrestigePRO. Click here for instructions.

How long does it take before I receive my ID card?

Cards will arrive at the home address you provided 7-10 business days after your enrollment has been processed. This time frame also applies to all replacement ID cards.

I have not received my ID card yet and I need to see my doctor. What do I do?

If your doctor will agree to see you without your card, you can call your Benefit Specialist for your policy number and your ID number. Once you have that information your provider can verify your coverage with the carrier. You can register as a member at the carrier’s website to obtain the information as well or even print a copy of your ID card.

How can I find a doctor/dentist that participates with my plan?

The carrier websites have links to their network providers. There is no need to register as a member to look up network providers. You can also explore employee benefits and link directly to providers via our PrestigeGO mobile app.

I lost my ID cards. How can I get a replacement?

Contact your Benefit Specialist via the PrestigeGO mobile app or call us at 516-692-8505. You can also print your ID from the carrier website when registered as a member.

What does out of network mean?

Out of network is a provider that does not participate with your plan.

What is a deductible?

A deductible is the amount you are responsible for paying before your plan pays its portion.

What is a Co-payment (or copay)?

The fixed amount a member pays per visit to a provider for in-network health care services. The co-payment may vary per plan and per service.

What is co-insurance?

Co-insurance is the amount you are responsible for paying after the plan has paid its portion.

What is co-insurance maximum?

The most you will have to pay in out-of-pocket costs for co-insurance on covered services during a calendar year.

What is a PCP?

A PCP (Primary Care Physician) is a doctor selected by the member to be the first physician contacted for any medical problem. The doctor acts as the member’s regular physician and coordinates any other care the member needs, such as a visit to a specialist or hospitalization.

What is a drug formulary?

A formulary is a list of generic and brand name prescription drugs covered by your health plan. Your health plan may only help you pay for the drugs listed on its formulary. It’s their way of providing a wide range of effective medications at the lowest possible cost.

What can I do if my prescription is denied?

  • Contact your Benefits Specialist who will research why the drug was denied.
  • There may be limitations as to pre-authorization, step therapy, or quantity limits.
  • Depending on the issue, the Benefits Specialist will contact the Providers office to have them reach out to Medical Management.

What is the Health Insurance Portability and Accountability Act (HIPAA)?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was prompted by federal regulations which require physicians to ensure they are protecting the privacy and security of patients’ medical information and using a standard format when submitting electronic transactions, such as submitting claims to payers.

How are Medicaid renewals processed?

If you are enrolled in Medicaid, maintaining your eligibility can depend on several factors, including changes in income, household size, age, and disability status. State Medicaid agencies started processing eligibility redeterminations on February 1, 2023, and began terminating coverage for people who no longer qualify on April 1, 2023. If you are enrolled in Medicaid, the exact date of your renewal will depend on your state. Your state Medicaid agency should contact you with instructions on any action steps you may need to complete.

Coverage options

If you no longer qualify for Medicaid and your enrollment is being terminated, there are ways to stay covered. Losing Medicaid coverage is a Qualifying Life Event (QLE) because it may impact your health insurance. Experiencing a qualifying life event means you can immediately enroll in a new health plan as part of a special enrollment period.

Most people have three options:

  1. A health plan through work
  2. A health plan offered through the Health Insurance Marketplace at
  3. Medicare, if you are 65 or older

If you need to sign up for another health plan, the special enrollment period is typically 30 or 60 days.

Special enrollment

If you miss your special enrollment period, you must wait until the next annual open enrollment period to sign up for coverage. These typically start on November 1, for start dates of January 1. Once enrolled in a new health plan due to a special enrollment period, your coverage usually begins on the first day of the month following eligibility.

Please click here for additional information or contact your HRBP for questions or concerns.