FAQ’s

General Questions

What if I’m having trouble logging into my PrestigePRO Portal?

On the PrestigePRO employee login screen, you can utilize the “Forgot Username” and “Forgot Password” links. Follow the instructions to receive an email identifying your username or to reset your password. This is a system generated email so always be sure to check your Junk/SPAM folder if you don’t receive the email in your inbox. If you still experience any issues, download the PrestigeGO mobile app and log in to contact your dedicated Human Resources Business Partner (HRBP). You can also contact us at 516-692-8505.

What do I do if I get locked out of my PrestigePRO account?

Don’t worry, you aren’t locked out for good. Your account will automatically unlock in 5-10 minutes.

How do I find out who my point of contact is when I have a service question?

Download the PrestigeGO mobile app and log in to contact your dedicated Human Resources Business Partner, Payroll Specialist or your Benefits Specialist. You can also contact us at 516-692-8505.

How do I download the PrestigeGO Mobile App?

PrestigeGO is available for both Apple and Android mobile users. Download PrestigeGO in the App Store or Google Play to get started.

If I need to apply for a loan, who do I say is my employer?

You are co-employed by your company and PrestigePEO. PrestigePEO can verify your employment, and salary or wage details with your authorization. Contact your Human Resources Business Partner or call us at 516-692-8505.

How do I notify PrestigePEO if I move?

You may update your personal information at any time through the PrestigePRO portal or the PrestigeGO mobile app.

Payroll Questions

Since PrestigePEO is issuing my paychecks, are they in charge of my raises and/or bonuses?

No. We take instructions from your company for every type of compensation, including vacation checks and bonuses, as well as regular salary and wages.

How can I update my tax withholding?

Instead of printing and filling out paper forms, employees can change their federal and state tax withholdings using the PrestigePRO employee Portal. Path to change withholding is: Taxes > Tax Withholding > Federal Tax or State Tax.

How can I print out my paystub and W-2?

Employees have access through the PrestigePRO employee portal. The path for Paystubs is: Pay > Pay History > View Paystub, the path for W-2’s is: Taxes > W-2 > Select Year. Employers can also access employee’s paystubs and W-2’s through the PrestigePRO manager portal.

Can I have my checks deposited directly into my bank account?

Yes, simply fill out the Direct Deposit portion found on your PrestigePRO portal. It may take more than one pay period after you submit the information for the direct deposit to take effect.

How can I add or change my direct deposit?

Employees have the ability to change or add a direct deposit account through the PrestigePRO employee portal, once logged in the path is: Pay > Direct Deposit > Add or Change Account.  A new direct deposit account will pre-note for one payroll or 4 days then become active, whichever is sooner.
(Note: If you want your entire net payment to be direct deposit, the deposit method must be set to “Remainder”. When using “Fixed” or “Percent”, the “Remainder” method must be selected on one account. If Remainder is not used, any balance will generate a Paper check.)
Direct deposit adjustments can also be made using the PrestigeGO mobile app.

When will my W-2 be ready or mailed out?

All paper W-2 forms will be postmarked and mailed out by January 31st of the following year. Employees can elect to receive their W-2’s directly on the PrestigePRO employee portal. Electronic W-2s will be available faster and avoid the need to rely on regular mail. Enrolling to receive Electronic W-2’s rolls over from year to year, annual enrollment is not required.

Why does Box 1 on my W-2 not match my year to date gross wages on my final paystub?

Understanding the difference between a final pay stub and Form W‑2 is important. When employees receive their W‑2, they might notice the earnings on their last paystub are different from the reported earnings on their W‑2.
Typically, this is attributed to one of three different scenarios: Your employer offers health insurance that is a pre-tax deduction, participation in a retirement plan or non-taxable items (reimbursements).
Example: Jane’s gross wages (paystub) are $30,000, but during the year she contributed $3,000 to a pre‑tax health insurance deduction. Jane’s taxable Form W‑2 wages (Box 1) are 27,000. (30,000 – 3,000 = 27,000)

Retirement Questions

Where do I get information on the retirement plan?

If your company elected to participate in the PrestigePEO 401(k) program, you can reach out to the 401(k) administrator, BlueStar Retirement, at 1-800-878-5220 (option 1) to get further information about the plan details and/or enrollment information. Once you are set up, you can view earnings, tax details and employer contributions using the PrestigeGO mobile app. If your company sponsors an outside retirement plan, your company will need to provide you with contact information for your company’s 401(k) administrator.

Onboarding Questions

As a co-employee of PrestigePEO and my current employer, is my date of hire affected?

No, your hire date with your employer will be used for purposes of seniority.  We record the date the co-employment arrangement started, but you will always be an employee of your current company.  This is a co-employment arrangement in which PrestigePEO, and your company simply divide various management and administrative responsibilities.  Until you leave, you will continue to accrue time.

Why do you ask for work history on the forms that I have filled out?

This information is simply part of your personnel records that PrestigePEO maintains for employment purposes.

Is management filling out the same forms I am? Are they also part of this co-employment relationship?

Yes, everyone is completing the same forms. PrestigePEO will handle the human resources responsibilities for all employees of the company.

Benefits Questions

Since my health insurance will be provided by PrestigePEO, who will issue my medical card and physician directory, and when will I get them?

You will receive your medical cards approximately 4-6 weeks after your effective date.  If you have an immediate need for medical services prior to receiving your cards, we will supply you with the group numbers you can use to provide evidence of coverage until the cards arrive.  Physician Directories can be accessed online through the specific carrier’s website.

When can I enroll on the Medical and Dental plans?

Employees may elect to enroll in the benefit plans once their waiting period has been met. Benefits start the first of the month following the waiting period.

What is my company’s waiting period?

Each employer has their own waiting period. To find your specific waiting period please refer to your employee handbook. If you cannot locate your handbook, please contact your Human Resources Business Partner who will be able to provide you with a copy.

If I do not enroll when initially eligible is there another time I can enroll?

For benefits not previously elected, you may elect to participate at open enrollment or upon a qualifying event.

What is a qualifying event?

There are some life events that will allow you to elect benefits or add dependents after initial eligibility and not wait for open enrollment. Examples of qualifying events are loss of prior coverage, marriage, and birth of a child.

How long does it take before I receive my ID card?

Cards will arrive at the home address you provided 7-10 business days after your enrollment has been processed. This time frame also applies to all replacement ID cards.

I have not received my ID card yet and I need to see my doctor. What do I do?

If your doctor will agree to see you without your card, you can call your Benefit Specialist for your policy number and your ID number. Once you have that information your provider can verify your coverage with the carrier. You can register as a member at the carrier’s website to obtain the information as well or even print a copy of your ID card.

How can I find a doctor/dentist that participates with my plan?

The carrier websites have links to their network providers. There is no need to register as a member to look up network providers. You can also explore employee benefits and link directly to providers via our PrestigeGO mobile app.

I lost my ID cards. How can I get a replacement?

Contact your Benefit Specialist via the PrestigeGO mobile app or call us at 516-692-8505. You can also print your ID from the carrier website when registered as a member.

What does out of network mean?

Out of network is a provider that does not participate with your plan.

What is a deductible?

A deductible is the amount you are responsible for paying before your plan pays its portion.

What is a Copayment (or copay)?

The fixed amount a member pays per visit to a provider for in-network health care services. The co-payment may vary per plan and per service.

What is co-insurance?

Co-insurance is the amount you are responsible for paying after the plan has paid its portion.

What is co-insurance maximum?

The most you will have to pay in out-of-pocket costs for co-insurance on covered services during a calendar year.

What is a PCP?

A PCP (Primary Care Physician) is a doctor selected by the member to be the first physician contacted for any medical problem. The doctor acts as the member’s regular physician and coordinates any other care the member needs, such as a visit to a specialist or hospitalization.

What is a drug formulary?

A formulary is a list of generic and brand name prescription drugs covered by your health plan. Your health plan may only help you pay for the drugs listed on its formulary. It’s their way of providing a wide range of effective medications at the lowest possible cost.

What is the Health Insurance Portability and Accountability Act (HIPAA)?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was prompted by federal regulations which require physicians to ensure they are protecting the privacy and security of patients’ medical information and using a standard format when submitting electronic transactions, such as submitting claims to payers.