To better serve your needs and those of your family, PrestigePEO has transitioned from MetLife critical illness, accident protection, and hospital indemnity plans. We are now offering these programs from UnitedHealthcare. There will be no interruption in your coverage – the plans that you and your family had with MetLife have already been mapped to UnitedHealthcare. Your plan coverage and premiums will stay the same, and no re-enrollment is necessary. As an added bonus, in addition to the plans you already have available, UnitedHealthcare also offers a Benefit Assist Program. This program simplifies the reimbursement process and helps you get paid faster. Read below for flyers with plan details, answers to frequently asked questions, and helpful videos.

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Critical Illness

Provides more financial security for someone diagnosed with a covered illness.

Accident Protection

Accident insurance helps cover the added costs one may face following an injury.

Hospital Indemnity

Hospital Indemnity protection helps pay for deductible and other costs incurred during hospital stays.


With a Benefit Assistant in your corner, the claims process is easier

If you’re a member with a supplemental health plan-like Critical Illness, Accident Protection or Hospital Indemnity-it’s good to know you’ve got Benefit Assist looking out for you. The service, included at no additional cost, is designed to help make sure you get the benefits you’re eligible for-and get them easier.



PrestigePEO is excited to provide these benefits from UHC, which allow an enhanced level of support above and beyond what we previously offered. During this transition period, we know you’ll have many questions about what will change and how it will affect your coverage. The below section will answer the most commonly asked questions. If you have a question that hasn’t been answered here, or if you need further assistance, please contact your Benefits Specialist.

What is the effective date of the change from MetLife to UHC?

January 1, 2023.

Will there be changes to the coverage or premiums?

The benefits and premiums will remain the same as the current MetLife plans.

Do I need to re-enroll?

There is no re-enrollment needed. The plans you and your family are enrolled in have already been mapped to UHC.

Will there be an interruption with my coverage?

There will be no interruption in coverage. You will be automatically re-enrolled.

Why is Prestige making this change?

The UHC platform has a unique feature for employees that are enrolled in the Oxford and UHC medical plans. This feature is called Benefit Assist.

What is Benefit Assist?

Benefit Assist is integrated with the medical system and is able to capture via diagnosis those members that may be eligible for reimbursement based on the treatment. This will also include wellness claims if you enrolled in the critical illness plan that has a wellness benefit.

How does Benefit Assist help me?

Benefit Assist eliminates the need to submit claims. Based on submitted claims, you may receive a check without doing a thing. Or a Benefit Assist Representative will contact you and guide you through the process and help you submit the claim.

What if I have claims to submit now or after 1/1/23?

  • Claims with the date of service of 12/31/22 or prior will be submitted to MetLife.
  • Claims dated 1/1/23 and after will be submitted to UHC.

What is my new group number?

Your new group number is 390085.

What is my new group name?

Your new group number is Prestige Employee Administrators, LLC.

How do I view my account?

  • Start by registering at
  • Click on Member Log In. The first time you log in you will need your Group ID (390085) and Group Name (Prestige Employee Administrators, LLC.). If you do not have this information please call customer service at 1-888-299-2070.
  • Explore your claims.

How do I submit a new claim?

Sign in or register at

  • Go to the “Claims & Accounts” tab, then select the “Submit a Claim” tab and begin your claim submission.

Where can I find additional information?

Visit to find information and tools to make it easy to use your benefits.


Wondering how UnitedHealthcare critical illness, accident protection, and hospital indemnity plans will benefit you and your family? Not sure what coverage these plans provide and are interested in learning more? Check out the videos below for more information.

Have Questions?

If you have any further questions, contact your Benefits Specialist. You can find contact information for your PrestigePEO Human Resources team on your PrestigePRO dashboard or on the PrestigeGO mobile app.

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